In this morning’s New York Times, in the technology section, in a column called Talking Business is an article praising Amazon.com to the high hills. It tells of a wonderful Christmas story where an article, though it made it to his building and even perhaps to his front door, did not make it into the writer’s hands.
He called Amazon Customer Service and miraculously the $500.00 item was replaced and in his hands by Christmas Eve. Miracle of Miracles!
That’s the good news.
Now here’s the bad news:
My brother-in-law, in conspiracy with my wife, ordered a Kindle for me on December 2, 2007. It is now January 5, 2008 and the Kindle is yet to appear. I wrote an Email to Amazon Customer Service. The email contained all of the details, numbers, etc. related to the order.
Three days later, I received a template email obviously geared toward someone who very recently ordered the Kindle. It was many paragraphs long. The gist of it was, sorry, we stupidly did not predict the incredible number of orders that would come in for this electronic reader and didn’t manufacture anywhere near enough of them to fulfill orders. Don’t hold your breath, but your Kindle will arrive one day, this year, maybe.
Near the end of the email, there was a satisfaction button. I clicked NO, when asked did this answer your question. This took me to a webpage the use of which would put me back into the loop of rubber stamp online customer service.
Bottom line, five WEEKS late, still no Kindle. I will keep you up to date here and on all of the other Grazing related web sites.
Amazon Toll Free Customer Service Line: (+1-800-201-7575)